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You are here: MHA Home > Terms & Conditions > Accessibility Statement

Accessibility Statement

This accessibility statement applies to the public pages on www.mha.org.uk.

This website is run by MHA. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Adapt the font size or zoom settings to read the content
  • Navigate most of the website using a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader
  • View the content on a range of devices.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • Not all website elements are tagged for assistive technology
  • Some foreground and background colours do not have sufficient contrast
  • Not all images have appropriate alt tags.

Feedback and contact information

If you need information on this website in a different format or you find any problems not listed on this page where you believe that we’re not meeting accessibility requirements, please email our Digital Marketing Team using our online contact form.

We’ll consider your request and aim to respond to your query within 48 hours, Monday to Friday.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

MHA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances’, listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

User Interface Recognition: Our user interface components may not always be identifiable by user agents, including assistive technologies. This means they may struggle to detect the name and role, set the states, properties and values, and receive notifications of changes. This is a non-compliance with the standard 4.1.2 Name, Role, Value (Level A).

Link Text Clarity: Some of our content links lack descriptive text, making it difficult to understand the purpose of the link. This is a non-compliance with the standard 2.4.4 Link Purpose (In Context) (Level A).

Keyboard Accessibility: Not all our content can be accessed using only a keyboard. This is a non-compliance with the standard 2.1.1 Keyboard (Level A).

Image Text Alternatives: Some images and infographics on our site lack appropriate text alternatives. This is a non-compliance with the standards 1.1.1 Non-text Content (Level A) and 2.5.3 Label in Name (Level A).

Audio and Video Content: We sometimes use exclusively audio content (e.g. .mp3s) and exclusively video content (e.g. a silent advertisement) without always providing an alternative with the same content. This is a non-compliance with the standard 1.2.1 Audio-only and Video-only (Prerecorded) (Level A).

User Interface Settings: Changes to the settings of user interface components do not always result in a change of context without prior warning to the user. This is a non-compliance with the standard 3.2.2 On Input (Level A).

Keyboard Navigation: Our keyboard navigation does not always allow users to skip through large sections of repeated content to reach the important content without tabbing through every option. This is a non-compliance with the standard 2.4.1 Bypass Blocks (Level A).

Sensory Characteristics: Instructions for understanding or interacting with content sometimes rely solely on sensory elements like shape, colour, size, visual location, orientation or sound. This is a non-compliance with the standard 1.3.3 Sensory Characteristics (Level A).

Markup Language Use: When our content uses a markup language, elements do not always have complete start and end tags, are nested according to their specifications, do not contain duplicate attributes, and any IDs are not always unique. This is a non-compliance with the standard 4.1.1 Parsing (Level A).

Content Sequence: When the sequence in which content is presented is important to its meaning, a correct reading sequence cannot always be determined by user agents. This is a non-compliance with the standard 1.3.2 Meaningful Sequence (Level A).

Information and Relationships: Information, structure, and relationships conveyed through presentation cannot always be determined by user agents or provided as text. This is a non-compliance with the standard 1.3.1 Info and Relationships (Level A).

Text Resize: Text that is not part of captions or images of text cannot always be resized to at least 200% without loss of content or functionality. This is a non-compliance with the standard 1.4.4 Resize text (Level AA).

Contrast Ratio: Text and images of text do not always have a contrast ratio of at least 4.5:1. This is a non-compliance with the standard 1.4.3 Contrast (Minimum) (Level AA).

Web Page Location: There is not always more than one way to locate a web page within a set of web pages. This is a non-compliance with the standard 2.4.5 Multiple Ways (Level AA).

We plan to resolve the issues identified above by July 2024.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 1 May 2024. 

This website was last tested on 30 April 2024 against the WCAG 2.2 AA standard. The test was carried out by ReciteMe.