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Retirement Living Fee Review - Frequently Asked Questions (FAQs)
News
Retirement Living Fee Review - Frequently Asked Questions (FAQs)
27 February 2026
10 minutes
MHA is a charity, what happens to your surplus/profits?
What happens to MHA’s charitable donations?
What is the difference between fees and charges?
How did you calculate my fees and charges?
Why are you increasing staff pay?
What is MHA doing to reduce costs?
How is my rent calculated?
Is my rent charged over a 52-week period?
What if my account is in arrears?
What is a service charge budget and what does it cover?
When do you contact me about my service charge?
What is a variable service charge?
What is a fixed service charge?
How do we calculate the amount that will be charged?
Why do leaseholders pay a different charge to tenants?
How is the management fee calculated?
How does Housing Benefit affect my charges?
How is the wellbeing charge calculated?
How is ground rent calculated and where can I find my charges?
I’ve previously paid my ground rent monthly, can I still do this?
How do I pay my fees and charges?
If I have concerns about the new charges/fee increase, what can I do?
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