Legal & regulatory information
As a charity, we are committed to excellence, transparency, and ethical conduct, we take our legal obligations seriously. Below, you’ll find essential information about our compliance efforts, policies, and procedures.
Accessibility statement
As part of our commitment towards equality and diversity, we’re dedicated to ensuring that our website experience is inclusive and accessible to all.
Complaints process
We believe that your feedback - good or bad - is essential to ensuring our care, accommodation and support services provide the best possible experience for the people we serve.
Financial accounts
Read about the progress we’ve made together in enabling people to live later life well and how we spent the money we received to achieve it.
Gender pay gap
MHA is fully committed to equality. We pay men and women equally for the same role. Our gender pay data shows the difference in average pay between all men and women in the workforce.
Modern slavery statement
At MHA, we are committed to ensuring that our organisation and supply chain are free from modern slavery and human trafficking. We are committed to improving, monitoring and maintaining best practice by adopting a zero-tolerance approach throughout all aspects of our organisation.
Privacy and data protection
MHA takes your privacy seriously and is required to make available information about your rights, as well as how we process your personal information and keep it safe.
Safeguarding
We recognise that safeguarding adults at risk is a shared responsibility and work alongside other organisations and professional bodies to protect the human rights of those we care for and support, treating them with dignity and respect, and safeguarding them against any form of abuse.
Whistleblowing
Our values guide everything we do at MHA. We want to provide the best possible service to the older people that we care for and support. That’s why we expect all our colleagues and volunteers to work with integrity, respect, and compassion.