Our approach to care & support

Three women seated in orange armchairs, all raising their arms enthusiastically

Our approach to care & support

At MHA, everything we do starts with people. Whether someone lives in one of our care homes or retirement living schemes, or is part of our community services, we’re here to help them live later life well - with dignity, independence and connection.

Two women sitting together at a kitchen table, both smiling as they look at a laptop

Leading with innovation

We know that delivering high-quality care means embracing change. That’s why we’re investing in smart solutions that make a difference. From digital support plans and assistive technology to SMART home features and electronic medication systems, we’re using tech in thoughtful ways - to make care safer, more personalised and more efficient.

But innovation at MHA is also about the heart. We’re proud to offer services like music therapy for people living with dementia, chaplaincy and spiritual support for those of all faiths (or none), and vibrant volunteering programmes that help foster community connections. These aren’t just nice extras - they’re integral to our holistic approach.

Two female staff members, dressed in scrubs - one in a light blue uniform and the other in a dark blue uniform - are smiling and laughing together

Supporting our people to deliver their best

None of this would be possible without our dedicated colleagues and amazing volunteers. We invest in our people with comprehensive training, wellbeing support and inclusive leadership, so they can bring their whole selves to work and continue to deliver relationship-centred care with confidence and compassion.

We also create opportunities for our volunteers to play a vital role in connecting people, supporting activities and building friendships - enriching not just individual lives, but the life of each home or scheme.

An older male and female playing Connect 4 in our lounge setting

Connection that goes beyond care

We know that community is vital to wellbeing. That’s why our homes and schemes are active parts of their neighbourhoods. Through intergenerational activities, volunteer engagement and local partnerships, we create spaces where people of all ages can come together - building bonds, reducing isolation and bringing joy.

Our community services also help us go beyond traditional care models, offering ways for people to stay active, involved and supported in the places they call home.